Malaysia Real Estate

[JustMeOnly]

I have not been to a bank for quite awhile, as most of my banking services was done online. Last week, I went to my XXB together with my mom. As she wants to place some FD. I sat at the waiting area while she walked over to the customer service officer. While I was reading newspaper, I heard a rather annoying and sarcastic saying, "Auntie, I cannot write for you, you have to write yourself." I look at my mom's direction, and found this girl not even looking at my mom at all while spilling these words from her mouth! I was very upset seeing this, walked up to her and told her this is not the way my mom should be treated. She don't even apologize but continue defending herself, " You should help your mother to fill the form, now bank cannot help customer to fill form anymore." As soon as I heard her saying this, I didn't say a word, my mom and I walked away and leave the bank without saying a word.
And, now, I am looking for new bank. Anyone can recommend me? I stay in Petaling Jaya but work in KL Town Centre.
And What the difference between International Bank and Local Bank?
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Thanks.